How can we help you? Below are answers to some of the most common questions Need more immediate assistance? Please contact us.
ABOUT PAVILLON 54
Does Pavillon 54 have a physical gallery location?
We do not operate a physical gallery, however we regularly organize events and put on temporary shows. If you would like information about our next event, please sign up at the bottom of the page for our newsletter.
How can I contact Pavillon 54?
For most general inquiries, you will find our email addresses on our website in the “Contact” section.
PAVILLON 54 ARTWORKS
How are Pavillon 54 artworks selected?
We showcase the most talented artists from Africa and the African diaspora. We source artworks directly from artists and/or their galleries. All artwork on our website is curated to guaranty the highest quality of work.
How is the price of an artwork defined?
Artwork is priced using artist input, market research and the expertise of our team . We, together with the artist, will determined the price of an artwork using criteria such as size, medium, materials and techniques used, context, story and track record of the artists and their sales history.
What is an “original work”?
An original work is a completely unique piece of artwork. Mediums typically include oil, acrylic, watercolor, etching, or pencil.
What does “limited edition” and “open edition” mean?
Certain pieces of artwork, mostly photography and printmaking, are labeled as either “limited edition” or “open edition”. Pieces that are in a limited edition are produced in a set limited quantity. The artist directly oversees production and sets the edition size. Therefore, when an edition is sold out, it is no longer available. Open edition artworks are not limited in quantity and can be reproduced indefinitely. In both cases, each piece in the edition is identical and is considered an original. Limited edition works are generally more valuable because of the limited number available.
Does Pavillon 54 offer framing services?
We sell artworks unframed. This allows clients to select frames that suit their decor, or to display the work unframed if preferred.
BUYING ON PAVILLON 54
Will I be charged taxes?
Our prices exclude shipping costs and taxes. VAT will be added at check-out point where applicable.
Why do I have to wait for my order to be confirmed?
Once your order has been placed, the artist has 48 hours (working days) to confirm the availability of the artwork. In a large majority of cases, artworks are quickly validated, and the work of art is shipped. Unfortunately, an order can also be postponed or rejected. The reasons are various: the artist is temporarily unavailable, the painting has been sold in an art fair or gallery, or the artwork in question is immobilized a few extra days for an exhibition. You will be quickly informed, and the amount paid for the order will only be charged once the artwork is shipped.
I need to change something on my order. How can I do that?
If you need to change or cancel your order, please contact us or email us to email@example.com immediately. Once you order has been confirmed and your artwork shipped, we will be unable to make any changes.
What forms of payment do you accept?
Pavillon 54 accepts online payment by Visa, MasterCard and American Express. All payments are fully secured by 3D authentication on STRIPE. If you would like to use other forms of payment, please contact us.
SHIPPING, DELIVERY & CUSTOMS FEES
Are there any additional customs fees?
Upon arrival, your order may be subject to VAT or other customs charges. We have no control over these fees, which will be in your charge. These taxes and duties are not included in your purchase price and are the responsibility of the customer. However, if applicable, we will support with any communication of information with customs as necessary. Please consult your local customs office for more details about duties and taxes.
SHIPPING AND DELIVERY
Which countries do you ship to?
At this time, Pavillon 54 currently ships anywhere in the world with possible exceptions. However, note that depending on the location of the artwork and its destination, it may take two to four weeks for delivery. To allow us to best serve you, please complete the shipping form upon checkout and try to be as detailed as possible, including a phone or mobile contact number is always helpful for all orders. There will be a shipping fee added to your order depending on the size of your artwork(s) and where you would like your artwork shipped. Additionally, artwork may be subject to duties, taxes and/or fees. Please consult your local customs office for more details about duties and taxes. If your country is not included, please contact us and we'll see what we can do.
How long does shipping take
The delivery time may vary depending on the origin of the artwork and its destination. Once your order is validated by our team and the work of art has been shipped, you will receive an email from us indicating, among other things, the tracking number of your package and an estimated delivery date.
If you need artwork delivered on a tight deadline, please contact us before placing your order so that we can arrange expedited shipping.
How much does shipping cost?
Shipping rates are calculated by the size of the package and destination countries and shipped.
Please feel free contact us for any specific shipping and handling questions.
Can I change my shipping address?
We are unable to redirect orders once they have been dispatched. Once marked as "delivered" by carrier tracking, we are not responsible for the package. Please ensure the correct address is entered at time of order.
Do you ship to PO Boxes?
We are unable to ship to PO boxes for liability and insurance reasons. Please provide your full daytime delivery address as well as a contact phone number to ensure smooth delivery.
How is the artwork shipped & who takes care of the delivery?
All artwork is packaged to insure safe delivery. All of our deliveries are carried out by professional transporters who will handle your artwork with the greatest care and all artwork is shipped fully insured. Please note, a signature is not required for delivery unless you request that your art be delivered with a signature.
What happens if an artwork is damaged in transit?
We ship all artwork in specialized boxes and packaging to ensure safe transit. In the rare case of damage, contact us within 24 hours. Please save the box and all packaging material; we must have these items in order to process the claim. We’ll work with you to sort it out and process the refund accordingly.
There is a problem with my order. What do I do?
If your package is lost in transit, arrived damaged or something gone wrong with your order, get in touch with us right away via our contact page or by email to firstname.lastname@example.org and we will try our best to resolve the issue. Remember that you have 24 hours after receiving your artwork to report any issues.
Please note that Pavillon 54 is not responsible for lost or stolen items once declared 'Delivered' by the delivery service.
Can I return an artwork that doesn’t meet my expectations?
We want you to love your new art, so if a piece doesn't quite work in your space, you have 14 days following the delivery date to return it to us, and we'll issue you a refund.
- The refund applies to the price of the artwork paid by the buyer but excludes the return shipping costs. Art must be returned undamaged and in its original packaging.
- We will pay for return shipping on pieces measuring up to 50 inches on the longest side. For artwork longer than 50 inches, we'll issue you a refund on the price of the art minus a return shipping fee of $300.
- For orders shipped internationally, you are responsible for the cost of return shipping and any customs and brokerage fees charged upon return.
At this time, there are no returns on special orders or artwork that is altered at the request of the customer. Artworks that are returned damaged or dirty by the buyer shall not be accepted, nor refunded. The refund will happen within 7-14 days of Pavillon 54 receiving the artwork back depending on your bank processing times.
How do I return a piece of artwork?
Our return process is easy. When you first receive your purchase, save the original packaging. Repackage the art in its original box and contact us or by email to email@example.com specifying that it is a return in your email subject. We will then issue you a prepaid shipping label to affix to the box and ship from any location. Items must be shipped within 30 days of receiving the order.
If requested, we will provide you with the return shipping address so that you can ship the artwork with the carrier of your choosing. You are responsible for the cost of return shipping and any customs and brokerage fees charged upon return. Items must be shipped within 30 days of receiving the order. Art that is returned damaged will not be refunded. Photographs that are returned wrinkled, dented, or smudged due to mishandling will incur a handling fee based on the size of the piece.